Workshops
Time to have a closer look at your business goals and requirements, map processes, and prepare the backlog.01
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Efficiency as a challenge
All businesses strive to be as efficient as possible, but it’s especially important for transport and logistics companies where efficiency is essential in all processes.
Are you facing these challenges?
Communication
It’s difficult to get a hold of the driver when they’re on their way, when they’re loading or unloading the trucks. Dispatchers often find it extremely challenging to get real-time updates on the transportation status: whether there are delays due to traffic congestions, road works, or car breakdown. At the same time, dispatchers have to manage the very limited information they receive to keep the clients informed about the status of their delivery.
Information management
Communication and data storage are not centralized and there is no single source of truth. The communication within the company happens via a variety of channels and sometimes is not registered in a database. Dispatchers have to rely on having a good memory and knowing where to find what information. Data is stored in Excel spreadsheets, varying in versions among employees.
Manual and labor-intensive customer support
While customer support requires a personalized approach, there are some tasks that are repetitive and labor-intensive, yet have to be handled manually, e.g. updating the order status via sending emails to the client.
Obsolete desktop TMS
Traditional transportation management systems are becoming obsolete and pose challenges: they’re only available as desktop applications and can be accessed from one’s work computer. Modern systems are available as web apps adapted to various devices and accessible to all authorized people no matter whether they log in from their laptop or smartphone.
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